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Return & Refund Policy

This Refund Policy May Not Be for Everyone, But It Is Crucial for Those Who Are Not Serious About Their Commitments. We Respect Our Legitimate Customers Deeply and Provide Them with Full Support and Excellent Service.

Please Read Our Policies Carefully and Feel Free to Contact Us at support@designstime.com or Through Our Business WhatsApp If You Have Any Questions or Concerns.

Our Commitment to Service Excellence:

At Designs Time Limited, we are dedicated to delivering high-quality design services tailored to your needs. Our refund policy is structured to ensure fairness and satisfaction.

Eligibility for Refunds:

  1. Duplicate Charges: Immediate refund for billing errors resulting in double charges.
  2. Non-Refundable Services: Custom services requested with less than 48 hours' notice are non-refundable.
  3. Quality and Timeliness: Refunds considered for unsatisfactory quality or late deliveries.
  4. Plagiarism: Services with 20% or more plagiarized content are eligible for refunds.
  5. Proof of Dissatisfaction: Detailed feedback required for dissatisfaction claims.
  6. Inaccurate Order Details: Lack of accurate information at order placement can negate refund eligibility.
  7. Change of Mind: If work has begun post-order and the client changes their mind, refunds will not be eligible. If cancellation occurs within 2-3 hours, a 50% refund is possible; beyond that, no refund will be issued.
  8. Unresponsive Customer Service: Lack of response within 48 hours from our team justifies a refund claim.
  9. Persistent Dissatisfaction: Eligible for a 50% refund if issues persist after multiple revisions, claimable within seven days of delivery.
  10. Timely Claims: Quality issues must be reported within two days post-delivery. Plagiarism must be reported immediately.
  11. Revision Period: Revisions are possible within 30 days of delivery. Each revision requires at least 24 business hours, potentially more based on task complexity.

Processing Refunds:

A full refund equates to 90% of the original payment, accounting for administrative and transactional costs. All refund inquiries should be directed to our Customer Support Team before approaching payment gateways or banks.

Dispute Resolution:

For disputes, please contact our customer service team at support@designstime.com for assistance.

Warning Against Fraud:

Initiating chargebacks without prior discussion with our support team is strictly unacceptable and may result in denial of the refund. Legal action may be taken against fraudulent activities.

24/7 Customer Support:

We offer round-the-clock customer support through email and WhatsApp. Communicating with our support team is essential before initiating any disputes or chargebacks to avoid unnecessary complications.

For any clarifications or to discuss potential refunds or disputes, please contact us at support@designstime.com or through our business WhatsApp. We are committed to resolving your concerns swiftly and efficiently.